When implementing Enterprise Resource Planning (ERP) or Customer Relationship Management (CRM), a critical decision must be made: should they be hosted on-premises or in the cloud? Each option has unique advantages and drawbacks that must align with your organization's needs, priorities, and resources.

CRM stands for Customer Relationship Management. It is a technology and strategy that businesses use to manage and analyze interactions with their customers and potential customers. The goal of CRM is to improve relationships with customers, streamline processes, and increase profitability.